General Conditions of Sale


1. General information
The general conditions of sale contained herein apply to all products and services sold exclusively through the Meccaniche Veloci E-Commerce website. They define the rights and obligations of the parties.
Meccaniche Veloci reserves the right to modify at any given moment the content and form of these general conditions of sale.

Seller:
Meccaniche Veloci SA
Rue du Mont-Blanc 3
CH-1201 Genève
Switzerland
Tel: +41.22.9000.800
TVA/MWSt. CHE-225.297.739 TVA

2. Personal data
Meccaniche Veloci shall respect the privacy of the personal data communicated by the customers on the E-Commerce website and shall manage the data in accordance with applicable legal obligations.

Customers’ data may be used by Meccaniche Veloci internal services for the following purposes:
For the management of orders, deliveries and billing
To inform the customers of sales and events by way of e-mails of invitation
To improve and customise the communication towards the customer, by way of sending newsletters, special offers and other e-mails.

When he first registers on the website, the customer retains the possibility of refusing the sending by Meccaniche Veloci of e-mails of invitation or other commercial communications. Furthermore, he may modify this setting in his account at any time.
The customer shall provide the personal information necessary to the management of his order (delivery and billing). This information shall be accurate, valid and up-to-date. The information concerning the customer’s identification and password shall be kept secret by the customer.

3. Sale process
3.1. Orders
Once the desired product has been chosen, it is placed in the “shopping cart” by clicking the button “Buy”. The customer may then continue his selection of products, modify his shopping cart or proceed with the payment of the order. The confirmation of the order by the customer serves as acceptation of the general conditions of sale. Once the order confirmed and paid, the customer receives by e-mail a confirmation of his order.

3.2. Price
The prices mentioned for each product on the E-Commerce website are given in Swiss Francs (CHF) and shall be understood:
For delivery in Switzerland: as including all taxes, TVA and expenses of preparation or delivery. For delivery outside Switzerland: as excluding all taxes, TVA and other custom duties. The customer will be liable for all taxes, TVA and other custom duties applicable for the country in which he will indicate a delivery address. Expenses of preparation and delivery will be indicated separately. Meccaniche Veloci reserves the right to modify, without prior warning and at any moment, the prices and other fees published on the E-Commerce website. However, the products will be billed to the customer on the basis of the tariffs in force at the moment of the confirmation of the order.

3.3. Depiction of the products
Meccaniche Veloci shall endeavor to ensure that the products and services sold through the E-Commerce website are depicted by photographs with the highest possible accuracy. However, due to the mode of presentation of these products on the Internet network, it is possible that the perception of the customer of the photographic depiction of the products does not exactly correspond to the products themselves.

3.4. Secure payments
The payment of the orders is performed at the time of purchase through a payment card with Stripe or Paypal.
The order will be considered effective upon receipt of the approval by the bank payment centres or by Paypal. In accordance with applicable legislation and to ensure the security and privacy of the customers’ information, Meccaniche Veloci does not memorise the banking data of the customers. It is therefore up to the customer to save and print his certificate of payment if he wishes to preserve the details of the payment related to his order.
The payments are managed by Stripe https://stripe.com/ and Paypal https://www.paypal.com payment systems, subject to the highest possible security standard to date PCI DSS Certification level 1. This international norm, set up by the main market actors (MasterCard, Visa, American Express, Discover Financial Services and JCB) stipulates the security requirements for international payments. 

3.5. Delivery
Delivery fees are calculated at the end of the order process, on the basis of the delivery country, weight, volume and the tariffs of the carrier. These fees are supported by the customer if the price of the products selected within a single order amounts to less than 60 CHF in Switzerland, 60 EUR in France, Germany and Italy, 50 GBP in the United Kingdom and will therefore be billed 7 CHF for Switzerland, 10 EUR for France, Germany and Italy, 10 GBP for the United Kingdom. Meccaniche Veloci guarantees the expedition of the products and services sold through the E-Commerce website to Switzerland, France (Metropolitan), Germany, Italy and the United Kingdom and to no other country. The products and/or services will be sent to the delivery address indicated by the customer during the order process.
Starting from the order and the confirmation of payment, the times of delivery, given here on an indicative basis only, are as follows: 8 working days for Switzerland, metropolitan France, Germany, Italy and the United Kingdom 15 working days for the rest of the world.
Upon completion of the delivery, the bill will be sent by email.

3.6. Guarantee
Meccaniche Veloci writing instruments are covered by a lifetime guarantee against all material and manufacturing defects, or a two-year guarantee in the case of models decorated with Swarovski crystals. Leather goods and jewelry are covered by a one-year guarantee. The guarantee does not cover normal wear, accidental damage, damage arising from improper use or shocks, or loss. Furthermore, the guarantee does not cover leads, erasers, ink refills, or personalized decoration.

3.7. Returns, withdrawal and refund
Customised products cannot be returned or refunded. Upon reception of the product by the customer, he shall have a right of withdrawal to be exercised within a term of 14 days by returning the delivered product, the return expenses being supported by the customer. Only the products bought through the E-Commerce website, and returned with their protective film or individual protective package (unopened and in their original package) may be refunded.
The procedure is as follows:
The customer sends an email to to file a return request. After receipt of confirmation from Meccaniche Veloci the customer sends the goods, at his expense, to the following address:

Meccaniche Veloci SA
Chemin de Verjus 119
CH-1228 Plan-les-Ouates, Genève
Switzerland

The product must be complete, correctly protected, in its original package, with the protective film or protective package intact (unopened), along with all its accessories, manuals and documentation.
The product must be sent along with a copy of the sale bill
The product is controlled by Meccaniche Veloci’s internal services, which will decide whether to validate the refund, in particular by verifying that the product has been integrally returned and in a state fit to be re-commercialized, as provided by the right of withdrawal.
If the goods satisfy the above conditions, they may give right to a refund.
If the goods do not satisfy the above conditions, they will be sent back to the customer, who will not be entitled to a refund.

3.8. Repairs
The customer may contact Meccaniche Veloci Customer Service for any request for information or estimate for repair, but only for the products bought through the E-Commerce website.
The contact for Meccaniche Veloci Customer Service is as follows: Upon invitation by the Meccaniche Veloci Customer Service only, the customer may be requested to send back, at his own expenses, the writing instrument to Meccaniche Veloci:
Integrally: case, bracelet, buckle
With a duly completed guarantee certificate, dated and signed, or with a copy of the sales bill
With a written description of the problem encountered
With the exact address of the customer for the return of the product
The address to which the product has to be sent is as follows:

Meccaniche Veloci SA
SAV
Chemin de Verjus 119A
CH-1228 Plan-les-Ouates, Genève
Switzerland

After examination by the Meccaniche Veloci Customer Service:
If the repair is not covered by the guarantee and amounts to more than 40 CHF incl., the Customer Service shall provide the customer with an estimate
If the repair is covered by the guarantee, the product shall be automatically repaired and sent back to the client free of charge
If the repair is not covered by the guarantee but amounts to less than 40 CHF incl., the product shall be automatically repaired, then billed and returned to the client after payment. The delivery expenses will also be billed to the client.
The necessary time to perform the repair shall be announced by the Customer Service on a case-by-case basis.

4. Applicable law
The present general conditions of sale, as well as any sale to which they apply, are subject to Swiss law. Any litigation or dispute arising from or in connection with these general conditions of sale or with any sale to which they apply will be settled in accordance with Swiss law, whether the claim is based in contract or in tort or upon any other legal foundation. The application of the 1980 United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.

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